Privacy Policy – Star Express Logistics

Last Updated: August 30, 2026

At Star Express Logistics, accessible from https://star-expresslogistics.com/, we respect your privacy and are committed to protecting the personal information you provide when using our website, contacting us, requesting information, or purchasing our products.

This Privacy Policy explains what personal information we may collect, how we use it, how we protect it, how it may be shared with service providers, and the rights you may have under applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

1. Data Controller and Business Information

Star Express Logistics is responsible for the processing of personal information collected through this website and in connection with our products, orders, customer inquiries, and related services.

Business Name: Star Express Logistics
Address: Calle San Isidro, 9, 16400 Tarancón, Cuenca, Spain
Email: sales@star-expresslogistics.com
Phone: +34 632 853 485
Website: https://star-expresslogistics.com/

For privacy-related questions, requests, or concerns regarding the processing of your personal information, you can contact us using the information above.

2. Information We Collect

We may collect personal information that you voluntarily provide when you use our website, contact us, request information, request a quotation, or place an order.

Depending on how you interact with our website and services, this information may include:

Full name
Email address
Telephone number
Billing address
Delivery address
Company name, when provided
Order details
Product information
Payment-related information
Information submitted through contact forms
Information provided when requesting a quotation
Information provided when requesting customer support
Messages and communications you send to us

We may also automatically collect certain technical information when you visit or use our website, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of visits
Website usage and interaction information

We only seek to collect information that is reasonably necessary for operating our website, processing orders, providing requested services, communicating with customers, maintaining security, and complying with applicable legal obligations.

3. How We Use Your Information

We may use personal information for the following purposes:

Process and fulfill orders
Arrange delivery of purchased products
Provide quotations and respond to inquiries
Communicate with you regarding your orders
Provide customer service and support
Process payments and refunds
Manage returns and applicable warranty requests
Send order confirmations and service-related communications
Respond to customer requests
Maintain and improve our website
Monitor and maintain website security
Detect and prevent fraud, abuse, or unauthorized activity
Maintain appropriate business and transaction records
Comply with applicable legal and regulatory obligations
Respond to lawful requests from competent authorities when legally required

We do not use your personal information for purposes unrelated to our legitimate business activities without an appropriate legal basis or your consent where consent is required.

4. Legal Basis for Processing Personal Information

Where the GDPR or other applicable data protection laws apply, we process personal information based on one or more appropriate legal grounds, including:

Performance of a Contract

We may process information when it is necessary to enter into or perform a contract with you, such as processing an order, arranging delivery, managing a return, or providing customer support.

Legal Obligations

We may process information when necessary to comply with applicable legal, tax, accounting, regulatory, or other legal obligations.

Legitimate Interests

We may process information where necessary for our legitimate business interests, such as maintaining website security, preventing fraud, improving our services, responding to inquiries, and maintaining business records, provided that these interests do not override applicable privacy rights.

Consent

Where consent is legally required, we may process personal information based on your consent.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Order and Payment Information

When you place an order, we collect and process information necessary to process and fulfill that order.

Depending on the payment method selected, payment information may be processed directly by the applicable payment service provider.

Where payment information is handled by a third-party payment provider, Star Express Logistics does not need to retain your complete payment card details.

Payment service providers may process personal information according to their own privacy policies and terms.

We recommend reviewing the privacy information provided by the payment service provider used during checkout.

6. Shipping and Delivery Information

To fulfill and deliver your order, we may need to provide relevant customer information to shipping companies, carriers, logistics providers, or other fulfillment partners involved in the delivery process.

Information shared for delivery purposes may include:

Customer name
Delivery address
Telephone number
Email address
Order details
Relevant delivery instructions

We seek to provide only information reasonably necessary to arrange and complete the delivery or related service.

7. Customer Communications

If you contact us through email, telephone, WhatsApp, contact forms, or another communication channel provided on our website, we may retain information necessary to respond to your request and maintain an appropriate record of customer communications.

This information may be used to:

Respond to your inquiry
Provide product information
Prepare quotations
Respond to questions about orders
Resolve customer service issues
Follow up regarding an order or request
Provide information you have requested

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function correctly, remember preferences, improve website performance, understand website usage, and support security.

Depending on the technologies used on our website, cookies or similar technologies may be used for purposes such as:

Maintaining shopping cart functionality
Supporting checkout functionality
Remembering user preferences
Improving website performance
Understanding website usage
Measuring website traffic
Supporting website security and fraud prevention

Where applicable law requires consent for non-essential cookies or similar technologies, we will seek the appropriate consent before using them.

You can also control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website, including shopping cart and checkout features.

9. Analytics and Website Performance

We may use analytics or similar technologies to understand how visitors use our website and to help us improve website performance, functionality, and customer experience.

Depending on the tools in use, information collected may include:

Pages viewed
Session duration
General device information
Browser information
Approximate geographic information
Traffic sources
Website interactions

Analytics information may be used in aggregated or statistical form to help us understand website usage and improve our website.

Where third-party analytics services are used, those providers may process information according to their own privacy policies and applicable terms.

10. Third-Party Service Providers

We may use third-party service providers that help us operate our website and business.

Depending on the services required, these providers may include:

Payment processing providers
Website hosting providers
Website security providers
Analytics providers
Email service providers
Shipping and logistics providers
Customer support providers
Technical service providers

These service providers may process personal information only to the extent reasonably necessary to provide the services they perform for us or as otherwise permitted by applicable law.

Where required, appropriate contractual or other safeguards may be used when engaging service providers that process personal information on our behalf.

We do not sell your personal information to third parties.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

Information may be retained for longer where necessary to:

Complete or document an order
Provide customer support
Process returns or refunds
Resolve disputes
Maintain accounting and business records
Meet tax, legal, or regulatory requirements
Prevent fraud or misuse
Establish, exercise, or defend legal claims

When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it where appropriate and permitted by applicable law.

12. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Our website uses HTTPS/SSL encryption to help protect information transmitted between your browser and our website.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.

13. Your Privacy Rights

Depending on your location and applicable data protection law, you may have certain rights regarding your personal information.

These rights may include:

The right to request access to your personal information
The right to request correction of inaccurate or incomplete information
The right to request deletion of personal information in applicable circumstances
The right to request restriction of certain processing
The right to object to certain processing
The right to data portability where applicable
The right to withdraw consent where processing is based on consent
The right to lodge a complaint with a competent data protection authority

To exercise a privacy right or ask a question about your personal information, contact us:

Email: sales@star-expresslogistics.com
Phone: +34 632 853 485

We may need to verify your identity before completing certain requests to help protect your personal information and prevent unauthorized requests.

14. Data Protection Authority

Where the GDPR applies, you may have the right to lodge a complaint with a competent supervisory authority if you believe that your personal information has been processed in violation of applicable data protection law.

For matters concerning data protection in Spain, the relevant supervisory authority is the Agencia Española de Protección de Datos (AEPD).

You may contact the AEPD through its official channels for information about your data protection rights and complaint procedures.

15. International Data Transfers

Some third-party service providers we use may process personal information outside your country or outside the European Economic Area (EEA).

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection law.

Such safeguards may include applicable adequacy decisions, contractual safeguards, or other legally recognized transfer mechanisms where required.

16. Children’s Privacy

Our website and services are not directed toward children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action where necessary.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not control.

We recommend reviewing the privacy policy and terms of any third-party website or service before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage visitors to review this page periodically to remain informed about how we handle and protect personal information.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the way we process personal information, please contact us.

Star Express Logistics
Calle San Isidro, 9
16400 Tarancón, Cuenca
Spain

Email: sales@star-expresslogistics.com
Phone: +34 632 853 485
Website: https://star-expresslogistics.com/

We will review privacy-related requests and respond in accordance with applicable law.