Terms & Conditions

Last Updated: August 30, 2026

Welcome to Star Express Logistics. These Terms & Conditions govern your use of our website, https://star-expresslogistics.com/, and the purchase of products offered through our website.

By accessing our website, requesting a quotation, placing an order, or purchasing a product from us, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.

1. Business Information

Business Name: Star Express Logistics
Address: Calle San Isidro, 9, 16400 Tarancón, Cuenca, Spain
Email: sales@star-expresslogistics.com
Phone: +34 632 853 485
Website: https://star-expresslogistics.com/

For questions regarding orders, products, delivery, returns, or these Terms & Conditions, you can contact us using the information above.

2. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

• Use the website for fraudulent or unlawful purposes
• Attempt to gain unauthorized access to our website or systems
• Interfere with the operation or security of the website
• Submit false, misleading, or fraudulent information
• Copy, reproduce, or misuse website content without authorization
• Use automated methods to interfere with or abuse the website

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, website, or systems.

3. Products and Product Information

Star Express Logistics offers products including, but not limited to:

• Maritime and shipping containers
• Storage containers
• Modular and office containers
• Sanitary containers
• Container-related solutions
• Trailers
• Other related equipment and products

We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions, colors, availability, and other information displayed on our website are accurate and current.

Minor variations may occur between product images and the actual product due to screen settings, manufacturing variations, product configuration, or changes made by manufacturers or suppliers.

Customers should review the product specifications before ordering. If clarification is required regarding dimensions, configuration, color, intended use, compatibility, or other product characteristics, customers may contact us before placing an order.

4. Product Availability

Product availability is displayed on individual product pages where applicable.

Although we make reasonable efforts to maintain accurate stock information, availability may change due to sales, supplier availability, or logistics circumstances.

If a product becomes unavailable after an order is placed, we will contact the customer and, where appropriate, offer an alternative solution, revised delivery arrangement, or refund.

We will not knowingly accept payment for a product that we are unable to supply without providing an appropriate resolution to the customer.

5. Prices and Taxes

All product prices displayed on our website are shown in Euros (€).

Unless otherwise stated, displayed prices include applicable VAT where indicated as TTC.

Shipping and delivery charges are stated separately according to the delivery destination and applicable shipping conditions.

Applicable shipping charges are communicated during the ordering or checkout process.

We reserve the right to correct obvious pricing, typographical, or technical errors.

If an obvious pricing error affects an order, we will contact the customer before processing the order further and provide the available options.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation by email.

An order is considered accepted when we confirm the order and/or begin processing it, subject to product availability and successful payment or another agreed payment arrangement.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving:

• Product unavailability
• Incorrect product or pricing information
• Suspected fraudulent activity
• Payment problems
• Delivery limitations
• Incorrect or incomplete customer information

If an order is cancelled after payment has been received, any applicable refund will be processed using the appropriate payment method.

7. Payment

We may offer payment methods such as:

• Credit or debit card
• Bank transfer
• Other payment methods displayed during checkout

Payment must be completed using an available payment method unless another arrangement has been expressly agreed with Star Express Logistics.

For card payments, payment information may be processed securely by the applicable payment service provider.

Star Express Logistics does not need to retain complete payment card details when those details are processed directly by a third-party payment provider.

An order may not be processed until the required payment has been successfully received or verified.

8. Shipping and Delivery

Star Express Logistics offers delivery to eligible destinations in Spain, other European countries, and selected international destinations, subject to product availability and transport conditions.

Our standard delivery timeframes are as follows:

Spain

• Order handling: 0–1 business day
• Transit time: 2–4 business days
• Estimated delivery: 2–5 business days
• Delivery charge: Free shipping

Rest of Europe

• Order handling: 0–1 business day
• Transit time: 5–9 business days
• Estimated delivery: 5–10 business days
• Delivery charge: €400 flat fee

Other Countries

• Order handling: 0–1 business day
• Transit time: 7–14 business days
• Estimated delivery: 7–15 business days
• Delivery charge: €900 flat fee

Order handling is generally carried out Monday through Friday.

The standard order cut-off time is 6:00 PM Pacific Time (Los Angeles). Orders received after the applicable cut-off time may be processed on the following business day.

The estimated delivery time includes the applicable handling and transit periods and is provided as a general estimate. Actual delivery may vary depending on product availability, destination, carrier operations, weather, access conditions, and other circumstances outside our reasonable control.

9. Delivery Access and Unloading

Certain products, including large containers and other heavy equipment, may require suitable access and unloading conditions.

The customer is responsible for ensuring that:

• The delivery address is correct and complete
• The delivery vehicle can safely access the location
• There is sufficient space for delivery and unloading
• Any necessary permissions or access arrangements are obtained
• The delivery area is suitable for the product being delivered

Where special equipment or additional services are required for unloading, additional charges may apply when disclosed or agreed with the customer before delivery.

If delivery cannot be completed because the customer has provided an unsuitable address or unsuitable access conditions, additional delivery or redelivery costs may apply where permitted by applicable law.

10. Inspection Upon Delivery

Customers should inspect products when they are delivered.

If visible damage is present, customers should notify the carrier and Star Express Logistics as soon as reasonably possible and provide photographs or other supporting information.

Prompt reporting of delivery damage helps us investigate and resolve the issue efficiently.

This does not limit any mandatory rights or protections available to consumers under applicable law.

11. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy, which forms part of these Terms & Conditions.

Customers may request a return within 15 business days following receipt of the product, subject to the conditions and exclusions stated in our Refund & Return Policy.

Where a return is accepted, the customer may be required to:

• Contact us before returning the product
• Provide the order information
• Follow the return instructions provided by our team
• Return the product in the required condition
• Make the product available for collection or return as instructed

Refunds are processed after the returned product has been received and reviewed in accordance with our Refund & Return Policy.

Once a refund has been approved, the refund is processed within 10 business days.

Where possible, refunds are made using the same payment method used for the original purchase.

Nothing in these Terms & Conditions removes or restricts any mandatory statutory consumer rights.

12. Cancellation

Customers may request cancellation of an order by contacting us as soon as possible.

Cancellation may not be possible after a product has been dispatched, specially prepared, customized, or otherwise committed for fulfillment.

Where cancellation is legally available, any refund will be handled in accordance with applicable law and our Refund & Return Policy.

13. Warranty

Where a product is covered by a manufacturer’s warranty or a Star Express Logistics warranty, the applicable warranty terms will apply.

Warranty coverage may vary depending on the product and manufacturer.

Warranty claims may require:

• Order information
• Product identification
• Description of the issue
• Photographs or videos
• Additional information reasonably required to investigate the claim

Warranty terms do not affect mandatory legal rights available to consumers.

14. Customer Responsibility

Customers are responsible for reviewing product specifications before purchase and ensuring that the selected product is suitable for their intended use.

Customers should contact Star Express Logistics before ordering if they require assistance regarding:

• Dimensions
• Product configuration
• Intended use
• Delivery requirements
• Access requirements
• Product specifications
• Availability

We recommend that customers obtain any required local permissions, planning approvals, or other authorizations before purchasing or installing a product where such requirements may apply.

15. Quotations

Where a quotation is requested, the quotation may include product pricing, delivery costs, applicable taxes, and other relevant charges.

Unless otherwise stated, quotations may be subject to product availability and may have a stated validity period.

A quotation does not automatically constitute a confirmed order.

16. Intellectual Property

All website content, including text, graphics, logos, images, photographs, designs, layouts, and other materials, is owned by or licensed to Star Express Logistics unless otherwise stated.

You may not reproduce, distribute, modify, publish, or commercially use our website content without prior written permission, except where permitted by applicable law.

Third-party trademarks, product names, and brand names remain the property of their respective owners.

17. Website Availability and Accuracy

We make reasonable efforts to keep our website available and information current.

However, we do not guarantee that the website will always be uninterrupted, error-free, or completely free from technical issues.

We may temporarily modify, suspend, or discontinue portions of the website when necessary for maintenance, security, technical updates, or other legitimate business reasons.

18. Third-Party Services

Our website may use third-party services for purposes such as:

• Payment processing
• Website hosting
• Shipping and logistics
• Analytics
• Communication
• Security
• Other technical services

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for the independent policies or practices of third-party service providers except where responsibility is imposed by applicable law.

19. Privacy

Your use of our website and our handling of personal information are also governed by our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it, how it is used, how it is protected, and the rights available to you.

20. Limitation of Liability

To the extent permitted by applicable law, Star Express Logistics will not be responsible for losses caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Transport disruptions
• Carrier delays
• Government actions
• Changes in laws or regulations
• Labor disputes
• Supplier disruptions
• Technical failures
• Other events beyond our reasonable control

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

21. Force Majeure

We will not be considered in breach of these Terms & Conditions where our ability to perform an obligation is prevented or significantly delayed by circumstances beyond our reasonable control.

When such circumstances occur, we will make reasonable efforts to communicate with affected customers and provide updated information regarding delivery or order fulfillment.

22. Complaints and Customer Support

If you have a question, complaint, or concern about an order or our services, please contact us directly.

Star Express Logistics
Calle San Isidro, 9
16400 Tarancón, Cuenca
Spain

Email: sales@star-expresslogistics.com
Phone: +34 632 853 485

We will make reasonable efforts to review and respond to customer inquiries promptly.

23. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or legal requirements.

The updated version will be posted on this page with a revised Last Updated date.

Your continued use of the website after an update means that you acknowledge the updated Terms & Conditions, subject to any rights provided by applicable law.

24. Governing Law

These Terms & Conditions are governed by the applicable laws of Spain, without prejudice to any mandatory consumer protection rights that may apply based on the customer’s place of residence.

Where required by applicable law, consumers retain the right to bring disputes before the competent courts and authorities available to them.

25. Contact Us

For questions regarding these Terms & Conditions, orders, products, delivery, returns, or customer support, please contact:

Star Express Logistics
Calle San Isidro, 9
16400 Tarancón, Cuenca
Spain

Email: sales@star-expresslogistics.com
Phone: +34 632 853 485
Website: https://star-expresslogistics.com/